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Four Workers tells the fable of four workers who all see a problem and know it needs to be solved but because of perceptions and communications the problem doesn’t get solved. It reminds us all that if we see a problem, we need to take action.
It Starts with You: Four Steps to Full Impact Engagement is a straightforward approach to taking Response-ability to resolve issues at work and home. Response-ability is defined as believing you have the ability to respond to a situation and when you believe that the Mindset of I can do this or I can handle this, gives you the confidence, motivation, and ability to get something done.
Brother Antony is a story from years ago when a man decides to dedicate his life to an organization and give it his all. However, as you know, often leaders and their followers see things differently. That is what happens here, and they eventually must part ways.
The Key Person Banner is a short version of the You are a Key Person in Customer Service. This story illustrates very graphically what it can look like when you have 26 people on a team and one person is not performing up to par. The work might still get done, but the quality can drop, and it is evident.