For Managers and Supervisors
1-877-887-9949

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The Supervisory Challenge - An Overview and Review
(1 to 5 Day Formats) A supervisor can directly affect the productivity of several employees. It is therefore necessary for supervisors to be able to understand, predict and shape human behavior. This course gives supervisors the skills they need (or refreshes those skills) to develop and motivate people, identify and overcome barriers to delegation, use methods to delegate effectively and recognize and stop reverse delegation. The course will cover a variety of subjects, including: avoiding pitfalls when making the transition from friend to supervisor; understanding the primary functions of supervision - how to be "comfortable" as a supervisor; communicating to get specific results; developing and implementing motivation, recognition and reward programs that work; identifying key performance indicators and problem solving to specific, measurable outcomes; form easy steps to delegate work and prevent burnout and more.

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Taking the Pain Out of Discipline
--A Developmental Approach--
(2 Day Format) Counseling employees on performance problems is often an uncomfortable role for supervisors and disciplining an employee is outright painful. Yet, it is essential that supervisors have the knowledge and skills to effectively accomplish these tasks. Too often supervisors either avoid disciplining an employee or it turns into a punishing experience for both the supervisor and the employee. This two-day seminar will outline strategies for knowing when to focus on development versus discipline, how to keep performance discussions focused on job duties and standards of performance, how to confront negative performance behaviors in a positive way, and how to use performance appraisal policies and procedures as effective communication tools.

This seminar teaches supervisors skills for building self-discipline and individual responsibility among employees. It helps supervisors move away from punishment and toward problem solving, yet it still keeps the responsibility for changing performance behaviors on the employee. Supervisors will learn a progressive series of disciplinary steps and they will know guidelines for making documentation accurate, complete, and defensible.

The end result of any disciplinary action should be solving the performance problem and the development of commitment and self-discipline in the employee. This course shows supervisors how to achieve this result and, if this result is not met, the course shows supervisors how to protect the organization against litigation.

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The Good, The Bad, and The Ugly of Performance Management
(1/2 to 2 Day Formats) Performance appraisal and counseling employees on performance problems is often an uncomfortable role for supervisors, yet it is essential that supervisors have the knowledge and skills to effectively accomplish these tasks. This course has been designed to provide managers and supervisors with concepts, requirements and techniques associated with performance appraisal. Participants will learn to apply appropriate principles and strategies in performance evaluation, disciplinary actions, career development planning and counseling and designing employee development plans.